❓ Help Center
Frequently Asked Questions about fa998
Find answers to all your questions about accounts, payments, bonuses, games, and security here.
fa998 is a trusted online betting and casino platform in Bangladesh. The most common questions have been compiled below with you in mind. Whether it is opening an account, depositing via bKash or Nagad, claiming a welcome bonus, cricket betting, playing slots, or responsible gaming — you will find clear answers here on all topics. If you cannot find your question, our 24/7 live chat support is always ready.
Account and Registration
Account and Registration
To open an account at fa998, you need an active mobile number, an email address, and your correct personal information. The registration process is simple and can be completed in just a few minutes. Please note that this platform is only for those aged 21 and above. Providing accurate information ensures smooth verification and withdrawal processes later on.
No, each person may operate only one fa998 account. Opening multiple accounts under the same person's name is prohibited and considered a violation of the rules. If multiple accounts are detected, fa998 reserves the right to cancel the relevant accounts or bonuses.
If you forget your password, click the "Forgot Password?" option on the login page. Enter your registered mobile number or email address, then set a new password via OTP or a verification link. If you have trouble, contact our live chat support — we are available 24/7 to assist you.
Account verification may require a clear photo of a national ID card or passport. This information is kept secure and is used solely to confirm your identity. fa998 follows SSL encryption and a strict privacy policy, so your personal information remains fully protected.
Yes, fa998 is a fully mobile-friendly platform. You can easily log in from the browser of any Android or iOS smartphone. The page automatically adjusts to your screen size, so you get a complete experience just like on a desktop.
Deposits and Withdrawals
Deposits and Withdrawals
Deposits from bKash to fa998 are generally credited to your account instantly or within a few minutes. The minimum deposit amount is ৳200. If there is any delay, contact our live chat with the transaction reference number and we will resolve it quickly.
Yes, Nagad is one of the supported payment methods at fa998. You can deposit easily and quickly from Nagad, just like bKash. Deposits and withdrawals can also be made via Rocket and bank transfer. The minimum deposit amount is ৳200 for all methods.
Withdrawals from fa998 generally take between 15 minutes and 2 hours. The minimum withdrawal amount is ৳500. Before making a withdrawal request, make sure your account verification is complete, which will speed up the process.
fa998 does not charge any additional fees on deposits or withdrawals. However, your mobile banking service (such as bKash, Nagad, Rocket) or bank may apply their own standard charges. In that case, please follow the rules of the relevant service provider.
To deposit via bank transfer, contact us through live chat or at [email protected] to receive fa998's designated bank account details. After completing the transfer, send us the transaction slip or reference number and your account will be credited promptly.
Games and Rules
Games and Rules
You can bet on all cricket matches at fa998, including BPL. Bets can be placed both before a match starts and during live play. Your account must have sufficient balance to place a bet. If you win, the winnings are automatically added to your account based on the match result.
fa998 offers slot games from various top developers including PG Soft, Pragmatic Play, and JILI. Popular games such as Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems, and Super Ace are available here. Each game comes with its own theme and features, so new players can practice in free demo mode.
RTP (Return to Player) is the percentage of each bet that a game is expected to return to players over the long term. For example, a 96% RTP means that on average ৳96 may be returned for every ৳100 wagered. This is a long-term average; each spin or round is completely random. All games at fa998 are powered by an RNG (Random Number Generator) to ensure fair play.
Yes, fa998 has a live casino section where you can play in live streaming with real dealers. You will find live games from top providers such as Evolution Gaming and Ezugi. Live Baccarat, Live Roulette, Live Blackjack, and many more games are available.
Aviator is a crash-style game by Spribe where a plane flies and the multiplier keeps increasing. You need to cash out before the plane crashes. The longer you wait to cash out, the higher the multiplier — but the greater the risk. The game runs on a completely random algorithm.
Bonuses and Promotions
Bonuses and Promotions
When you open an account at fa998 for the first time, you will automatically receive a 120% welcome bonus on your first deposit, up to ৳5,000. For example, if you deposit ৳1,000 you can start playing with a total balance of ৳2,200. A minimum deposit of ৳200 is required to receive the bonus.
A wagering requirement is a guideline on how many times the bonus amount must be wagered before it can be withdrawn. The wagering requirement for fa998's welcome bonus is 15 times. This means the bonus becomes withdrawable once you have placed total bets equal to 15 times the bonus amount.
fa998 has three VIP tiers: Bronze, Silver, and Gold. You move up to a higher tier through regular play. Bronze tier offers up to 0.3% weekly cashback, Silver up to 0.7%, and Gold up to 1.0% weekly cashback.
fa998 regularly offers various promotions and offers. Check our promotions page or ask in live chat for current referral bonus or friend invitation offers. Active members also get the opportunity to participate in special events and tournaments.
In general, fa998 bonuses can be used across various sections including slots, live casino, and sports betting. However, certain bonuses may be restricted to specific games or sections. It is recommended to read the relevant terms and conditions carefully before accepting any bonus.
Security and Responsible Gaming
Security and Responsible Gaming
fa998 uses SSL encryption technology to keep every transaction and personal data secure. Our platform is operated as a safe and reliable service. Your password and payment details are never shared with third parties. Our security team is active in detecting suspicious activity.
fa998 is an adults-only platform. Only those aged 21 and above may open an account and play here. Age is confirmed during account verification. Use of an account by anyone under 21 is strictly prohibited.
fa998 takes responsible gaming seriously. You can set your own deposit limits, take a break from your account for a set period, or apply for complete self-exclusion. To access these features, contact us via live chat or at [email protected]. Visit our responsible gaming page for more details.
Yes, you can contact our support team at any time to request a temporary break or permanent closure of your account. Once self-exclusion takes effect, the account cannot be reopened before the set period ends. This is an important part of responsible gaming.
There are two ways to contact the fa998 support team: directly via live chat (Bengali support available 24/7) or by sending an email to [email protected]. Our support team is always available in Bangladesh Standard Time (UTC+6).
Still have questions?
Our Bengali support team is by your side 24 hours a day, 7 days a week. Join the live chat or send us an email — we will respond quickly.
Live Chat Support
Instant support in Bengali 24/7 — get a response in the fastest average time.
Email Support
[email protected] — write to us by email for detailed questions.