fa998 Terms and Conditions

1. General Terms

These terms and conditions ("Terms") form a legally binding agreement between the fa998 platform and its users. By visiting the fa998 website, creating an account, or using any service on the platform, you agree to comply with these Terms.

fa998 operates a secure and reliable online betting and casino platform for Bangladeshi users. We use SSL encryption and modern security technology to keep your information and transactions safe.

• fa998 reserves the right to modify these Terms at any time.
• Continued use of the platform after any changes will be considered acceptance of the updated Terms.
• These Terms are written in Bengali and Bengali shall be considered the definitive language.
• If any term is unclear, please contact us for assistance.

2. Account Registration

To open an account with fa998, you must provide accurate and complete information. fa998 reserves the right to cancel any account created with false information.

2.1 Registration Requirements

• Each user may open only one account.
• Operating multiple accounts from the same person, household, device, or IP address is prohibited.
• Accounts may not be transferred or sold to a third party.
• The mobile number and email address provided at registration must be valid and active.

2.2 Identity Verification (KYC)

fa998 may request documents for identity verification at any time. Withdrawals may be put on hold until verification is complete. Generally accepted documents include a National ID (NID), passport, or driving licence.

2.3 Account Security

Keep your account password confidential and do not share it with anyone. If you suspect unauthorised access, notify our support team immediately.

3. Age Verification

The minimum age to use the fa998 platform is 21. Only those aged 21 or above may open an account and take part in betting or gaming activities.

• Providing a false age at registration is strictly prohibited.
• fa998 may request a government-issued ID at any time for age verification purposes.
• Accounts belonging to underage users will be cancelled and the balance may be forfeited.
• If an adult operates an account on behalf of a minor, both accounts will be closed.

4. Deposits and Withdrawals

fa998 supports the popular mobile banking methods available in Bangladesh. All transactions are processed in Bangladeshi Taka (BDT / ৳).

4.1 Deposit Rules

• Minimum deposit amount: ৳200 (applicable for all methods).
• Accepted payment methods: bKash, Nagad, Rocket, and bank transfer.
• Sending deposits from a third-party account is prohibited — use only an account registered in your own name.
• Once a deposit is successful, it is generally credited to your account instantly.

4.2 Withdrawal Rules

• Minimum withdrawal amount: ৳500.
• Withdrawal processing time: generally completed within 15 minutes to 2 hours.
• Withdrawals may only be made to a verified account.
• Ensure all applicable wagering requirements are met before requesting a withdrawal.
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after wagering requirements have been fulfilled.

4.3 Transaction Cancellation

In cases of fraudulent or suspicious transactions, fa998 reserves the right to put on hold or cancel any deposit or withdrawal. In such cases, the user may be asked to provide additional information.

5. Bonuses and Promotions

fa998 offers a variety of bonuses and promotional offers. Each bonus has its own terms and conditions which must be read before accepting.

5.1 Welcome Bonus

• 120% bonus on your first deposit, up to ৳5,000.
• Wagering requirement before withdrawing the bonus: 15x (deposit + bonus).
• The welcome bonus is available to each user one time only.

5.2 General Bonus Rules

• A bonus will only become withdrawable after it has been wagered correctly.
• Claiming bonuses using multiple accounts will result in all accounts being cancelled.
• Using any fraudulent method to earn bonuses is prohibited.
• fa998 reserves the right to modify or cancel any bonus offer at any time.
• Any bonus not used before its expiry date will be cancelled automatically.

5.3 VIP Program

The fa998 VIP program has three tiers: Bronze, Silver, and Gold. Tiers are advanced through regular and active play. The Bronze tier offers up to 0.3% weekly cashback, the Silver tier 0.7%, and the Gold tier 1.0% weekly cashback.

6. Betting and Gaming Rules

All betting and gaming activities on fa998 are conducted according to specific rules. We are committed to ensuring transparency and fair play in determining outcomes.

6.1 Betting Rules

• Once a bet has been confirmed, it cannot be cancelled or changed.
• If any bet remains in an uncertain state due to a technical error, fa998 will review it and make a decision.
• If an event is cancelled, the stake for that bet will be returned to the user's account.
• The minimum and maximum bet limits may vary depending on the specific event and market.

6.2 Live Betting

• Odds may change during live betting; bets will be accepted at the odds confirmed at the time of placement.
• fa998 is not responsible for any bet not received due to an internet connection failure.

6.3 Casino Games

fa998's casino games are operated by certified software providers. The outcome of each game is determined by a Random Number Generator (RNG), which ensures fair play.

7. Prohibited Activities

The following activities are strictly prohibited on the fa998 platform and may result in account cancellation and balance forfeiture:

• Money laundering or using funds obtained from illegal sources.
• Operating multiple accounts to claim bonus benefits.
• Using computer programs, bots, or automated software.
• Intentionally exploiting platform errors or bugs.
• Colluding fraudulently with other users to place bets.
• Attempting to breach the platform's security systems.
• Operating an account under a false identity.
• Operating an account on behalf of a minor.

If fa998 detects any of the above violations, it reserves the right to take immediate action.

8. Account Suspension and Closure

8.1 fa998's Authority

fa998 may temporarily suspend or permanently close an account in the following circumstances:

• Violation of any clause of these Terms.
• Suspicious or fraudulent activity.
• Failure to complete identity verification or providing false information.
• The account remaining inactive for an extended period.
• In accordance with instructions from legal or regulatory authorities.

8.2 Closure at User Request

You may request to close your account at any time. Any balance remaining at the time of the request (excluding bonuses) will be returned after verification is complete.

8.3 Self-Exclusion

As part of responsible gaming, you can lock your own account for a set period of time. Visit our Responsible Gaming page for more details.

9. Limitation of Liability

fa998 accepts no liability for the following:

• Any bet or game session that is interrupted due to an internet connection failure or technical error.
• Delays or failures caused by third-party payment providers.
• Account loss resulting from user negligence or sharing a password with others.
• Losses arising from providing false information on an account.
• Financial losses from betting or gaming — gaming is inherently risky and there is no guarantee of winning.

fa998 always strives to keep the platform running without interruption; however, temporary disruptions may occur due to maintenance or technical reasons. In such cases, advance notice will be provided where possible.

10. Privacy

Our detailed policy on the collection, storage, and use of your personal information is documented separately. To learn about data protection, please read our Privacy Policy.

• Your information is not shared with any unauthorized third parties.
• All data is secured through SSL encryption.
• Information may be processed for the purposes of identity verification and fraud prevention.
• Information may be disclosed in response to valid requests from legal authorities.

11. Changes to Terms

fa998 reserves the right to partially or fully amend these terms and conditions at any time. For significant changes, an effort will be made to notify users via their registered email or through a notice on the platform.

• Amended terms and conditions will take effect from the date of publication.
• Continued use of the platform after any changes will be considered acceptance of the new terms.
• If you do not wish to accept any changes, you may request that your account be closed.

12. Contact & Complaints

If you have any questions or complaints regarding these terms and conditions, please contact us. fa998's support team is available in Bengali 24/7.

• Email: [email protected]
• Live Chat: Speak directly with our team through the platform.

After a complaint is submitted, we will follow up in a timely manner and make every effort to reach a resolution. For more information, visit our FAQ page and About Us page.