fa998 Privacy Policy

fa998 is a trusted online betting and casino platform providing services to users in Bangladesh. We place the highest importance on our users' privacy and are fully committed to protecting their personal information.

This privacy policy ("Policy") applies to the fa998 website (https://fa998.cam) and all related services. This policy will inform you about what information we collect, how that information is used, how it is kept secure, and what rights you have.

By using the fa998 website or completing registration, you acknowledge that you have read this privacy policy and agree to its terms. This service is for persons aged 21 and above only.

This policy has been drawn up in accordance with the laws and regulations in force in Bangladesh. Our commitment to protecting user information is the core foundation of our service.

fa998 collects various types of information to provide its services. The types of information we collect are described in detail below:

2.1 Information Provided Directly

Information you provide when you register with fa998 or use our services:

• Full name and date of birth
• Email address
• Username and password
• National ID card or passport number (for identity verification)
• Financial transaction details (bKash, Nagad, Rocket or bank account information)
• User preferences and communication preferences

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device information
• Browser type and language settings
• Website usage log data (login times, pages visited)
• Information collected through cookies and similar tracking technologies
• Gaming activity and transaction history
• Referral source and search terms

2.3 Identity Verification Information

To ensure responsible gaming and prevent fraudulent activity, fa998 may in certain circumstances request additional identity verification documents, such as a copy of a national ID card or proof of address.

fa998 uses collected information for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Account creation, management, and verification
• Processing deposits, withdrawals, and transactions
• Distributing bonuses, promotions, and rewards
• Providing customer support
• Resolving technical issues on the platform

3.2 Compliance with Legal Obligations

• Complying with Anti-Money Laundering (AML) regulations
• Completing the Know Your Customer (KYC) verification process
• Preventing fraud and illegal activity
• Preventing access by minors

3.3 Service Improvement and Personalisation

• Customising the experience according to user preferences
• Sending relevant promotions and offers
• Improving website functionality and security
• Recommending games and services preferred by users

3.4 Communication

Using your email address, fa998 may send you important account updates, transaction confirmations, security alerts, and (with your permission) promotional information.

fa998 uses industry-standard technology and methods to protect your information. Our security infrastructure operates at the following levels:

4.1 Encryption Technology

Our platform uses SSL (Secure Socket Layer) encryption, which keeps all data exchanged between you and our servers fully encrypted. Financial transaction information is protected with the highest standard of encryption.

4.2 Data Retention Period

We retain your information only for as long as necessary:

• All information is retained while the account is active
• Even after an account is closed, certain information (such as financial transactions) may be retained for a specified period due to legal obligations
• Information related to fraud investigations is kept for as long as required

4.3 Access Control

Your personal information can only be accessed by authorised staff and only on a need-to-know basis for service delivery. All our staff work under strict confidentiality agreements.

4.4 Security Breach Notification

In the event of a data security breach that may create a risk to your rights and freedoms, fa998 will notify you and the relevant authorities as quickly as possible.

fa998 does not sell or rent your personal information. However, information may be shared with third parties in the following circumstances:

5.1 Service Provider Partners

To operate our services, we work with trusted third-party service providers who:

• Provide payment processing services (including bKash, Nagad, Rocket)
• Provide identity verification services
• Support the technical infrastructure
• Assist with fraud prevention measures

These partners operate under strict confidentiality agreements and may only use information for specified purposes.

5.2 Legal Requirements

It may be necessary to disclose information in response to a court order, a lawful request from a law enforcement agency, or other legal processes. In such cases, nothing beyond what is legally required will be disclosed.

5.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be included among the transferred assets. You will be duly informed before any such change takes place.

The fa998 website uses cookies and similar technologies to improve your browsing experience.

6.1 Types of Cookies

We use the following types of cookies:

• Essential Cookies: Required for the basic functionality of the website, such as maintaining login sessions and ensuring security.
• Functionality Cookies: Help remember your preferences and settings, such as language preferences.
• Analytics Cookies: Monitor website usage and help improve the service.
• Marketing Cookies: Display relevant advertisements and offers based on your interests.

6.2 Cookie Control

You can control cookies by changing your browser settings. However, disabling essential cookies may disrupt some important functions of the website.

As a user of fa998, you have the following rights:

7.1 Right to Access Information

You may request at any time to know what information we hold about you, and you have the right to receive a copy of that information.

7.2 Right to Correction

If your personal information is incorrect or incomplete, you may request that it be corrected or updated. Many details can be updated directly by logging into your account settings.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained to fulfil legal obligations.

7.4 Right to Object to Processing

You may object to your information being used for marketing communications. We will act on such requests without delay.

7.5 Exercising Your Rights

To exercise any of the above rights, you may email [email protected] or contact us through 24/7 live chat.

fa998 is strictly committed to protecting minors. This platform is for persons aged 21 and above only.

We do not knowingly collect information from any person under the age of 21. Age verification is mandatory during the registration process, and if we become aware that a minor has created an account, that account will be closed immediately and all related information will be deleted.

If you believe that a minor has created an account on our platform, please notify us immediately at [email protected].

To learn more about responsible gaming, please visit our Responsible Gaming page.

fa998 may update this privacy policy from time to time. If there are significant changes to the policy, we will:

• Post a clear notice on the website
• Notify registered users by email
• Update the revision date at the top of the page

If you continue using the service after changes are made, it will be assumed that you have accepted the updated policy. Therefore, it is advised that you review this policy regularly.

If you do not agree with the revised policy, you have the right to close your account. Please contact our support team for assistance with this.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our privacy team is always ready to answer all your questions.

We try to resolve any user privacy-related requests as quickly and completely as possible. Our support team is available in Bengali 24/7.

Additionally, answers to common privacy-related questions can be found on the FAQ page.